EFFECTIVE SPEAKING SKILLS When expressing feelings or points of view, use “I messages” to own and express what you want to say in order to avoid statements that are perceived as blaming. When the listener feels blamed or attacked, defensive … Continue reading →

In order to practice “non-defensive” and open communication with friends, family, intimate partners, and colleagues: slow down while engaging in the dialogue monitor your thoughts and intentions avoid predetermining whether or not the other person will respond defensively be willing … Continue reading →